Privacy Policy
How HostOcean LLC handles information connected with MailOcean.
1. Scope and roles
This policy covers our website, customer portal and services. Organizations and resellers manage their own users and may control the information they place in mailboxes. Their responsibilities and ours depend on applicable law and the service agreement.
2. Information we process
Depending on how you use the service, information may include account and organization details, contact information, domain and mailbox settings, orders, invoices, payment status, support requests, security and access records, and email content and attachments stored or transmitted using the service.
3. How we use information
We use information to provide and administer the service, verify access, process billing, respond to support requests, protect systems and users, and meet applicable legal obligations. Mail service content is processed to store, deliver and operate the features requested by users.
4. Access and service providers
Authorized personnel may access information as needed to operate, support and secure the service or respond to legal requirements. Providers supporting infrastructure, DNS, communications or payments may process information necessary for their services. Information may be processed outside Mongolia depending on the provider and configuration; applicable legal requirements govern such processing.
5. Retention and requests
Retention depends on the type of information, the service, legal obligations and operational needs. An archived mailbox cannot be permanently deleted through the portal until the 30-day archive period has passed. This archive period does not describe backup retention or guarantee recovery. For access, correction, deletion or other privacy requests, contact us; we may need to verify your identity and authority.
Contact
HostOcean LLC · Mongolia
info@mail-ocean.com